WELCOME TO ILLUMINATE AESTHETICS
We get it, life happens! Your appointment is very important to us, and we value your time. As your service provider, we respectfully ask that you mutually value ours as well. Please read our policies prior to booking your appointment - booking to your appointment confirms that you agree to the following:
CANCELATIONS
Cancellations and reschedules made less than 48 hours prior to your appointment time are considered “late cancellations” and will result in a charge of 50% of your booked service. For emergency situations, please call or text ASAP. No-shows will be charged 100% of the original booked service price. This amount cannot be applied toward any future services.
A client with repeated cancellations or no-shows/ failure to abide by policies will be terminated from booking future appointments at Illuminate Esthetics.
You will not be able to book your next appointment until the cancellation/no-show fee is paid in full. All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid.
LATE / MISSED APPOINTMENTS
Please text to notify us in the event that you are running late. If you arrive more than 15 minutes past your appointment time, it will be considered a no-show. You may be asked to reschedule, and charged a fee of 50% of your scheduled service. It is important that we have enough time to thoroughly consult and treat your skin. Your treatment time may be shortened to avoid inconveniencing the client that has a booking after you.
ADDITIONAL GUESTS
We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a treatment as well.
For the safety and enjoyment of you, your child, and other clients in the building, we ask that you leave your child at home or that they be accompanied by another adult while you receive your service.
HOW TO PREPARE FOR YOUR APPOINTMENT:
Get excited! Healthy, glowing skin is on the way!
Don’t worry about not knowing what services you should get- we will chat together to come up with the best plan for your unique skin.
Have intake forms completely filled out prior to your appointment time.
Keep an open mind! We may recommend different services for you aside from what you may want to receive. Your best interest is always priority here.